AuctionCut

I used to sell body jewelry on ebay, and it was a tough market. One thing that I LIKED doing, and actually made a point of doing was including a freebie or two in with the product. I was more than happy to have loyal customers with all the larger body jewelry sellers, so I didn't mind doing that. Another thing I found that the customers really appreciated was instead of just shipping them their invoice and the product I took the time to write them a thank you note, and to let me know if they had any problems. The little things help.

They certainly do, Go the extra step to over deliver in any market and you'll soon be recognised for your efforts.

I've seen people mail candy bars with their products and it helped with their feedback. I guess you can post a little note to the candy bar asking for positive feedback. Any little freebies would work also. This doesn't work if you drop ship unless you have a digital product.

FrankSmith wrote:I've seen people mail candy bars with their products and it helped with their feedback. I guess you can post a little note to the candy bar asking for positive feedback. Any little freebies would work also. This doesn't work if you drop ship unless you have a digital product.

Agree, any mean nescesary!

Good idea!

One thing you can do if you are selling eBooks is give them an extra one for free, without telling them. Make sure it is related to the content. You could even type up a little thank you note or just copy and paste one even. This really helps people leave good feedback, and they will even buy more if the product is good quality.

Freebies do help. It helps with feedback as well as gaining returning customers.

Reputation and Feedback are very important, but not more important than being profitable. With all recent hike in fees and rule changes, eBay is set to fall even further.

I always write a nice thank you letter on good quality paper. After thanking the customer for buying from me I then use the letter to promote my website. I want the customer to buy from me in the future from my website where I don't have to pay ebay a cut. This stratergy works well for me. Making a sale on ebay is just the start of the process, you can then begin to market to the customer.

Free items are always appreciated. Little things but can go a long way... Keep it up!



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Discover How To Avoid The 7 Deadliest eBay Sins And Profit!
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One way to keep your eBay customers is to send personal notes. The effect of this personal touch can go a long way. It can help you gain more customers by referrals and word of mouth advertising by clients touched by this simple gesture. Once you receive payment from your buyers, send them an email to thank them for their purchase and to notify them when to expect their product. It will help if you ship the item as soon as possible and send another message that you just did (ideally it should be the next business day.

Inside the package, include your business card and a note thanking them for their business. Actively ask your customer to let you know if he has any comments, questions or concerns. You can also include the message that you'd appreciate positive feedback if he is pleased with the transaction.

Strive to achieve a conflict free trade. Always try to find a solution and apologize for any issues.

These are some good ways to encourage your customers to come back, become repeat customers and increase your sales.

pfm_1027 wrote:Free items are always appreciated. Little things but can go a long way... Keep it up!



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Discover How To Avoid The 7 Deadliest eBay Sins And Profit!
http://www.undergroundauctionlab.com/7- ... ebay-sins/

I AGREE..ANYTIME SOMEONE SEES THE WORD FREE. THEIR ALWAYS INTERESTED. SO THAT'S A GOOD MARKETING TIP. ALSO THE HAND WRITTEN LETTERS, THAT'S A GOOD STRATEGY TOO. BECAUSE IF I BOUGHT SOMETHING ONLINE AND THE PERSON TOOK THE TIME TO WRITE ME A THANK YOU LETTER I WOULD DEFINITELY COME BACK AND BUY MORE PRODUCTS FROM HIM.

Monitoring the feedback request mail from time to time is also equally important. However the proper time to request a feedback and ensuring that the customer gets the package delivered to his.her address on or before time is also important.This will help in having more positive feedback then negative ones.

But i do agree with all you guys..offering freebies shall definitely boost the customers to leave positive feedback.. these days many sites offer freebies according to the mood of the seasons, specially for festivals and special events.