New strategies are alienating high-volume sellers, and they're taking their business elsewhere.
Juan Carlos Perez, IDG News Service
Friday, June 15, 2007 12:00 PM PDT
When Sandy Scarce began selling apparel on eBay Inc. three years ago, she planned to use the company's marketplace as her only sales channel, but today, deeply discouraged, she is moving away from it.
Upset at what she perceives as misdirected policies and clunky services from eBay, Scarce this week opened up her own online store. She's also moving inventory to a rival marketplace from Amazon.com Inc., whose operation and sales climate she finds superior.
"I'm transitioning away from eBay," said Scarce, ranked as an eBay Silver PowerSeller, which means her Sandy's Closet eBay store generates between US$3,000 and $9,999 in average monthly sales and provides a high level of service.
Among her chief complaints is an effort announced by eBay in July of last year to prioritize its core auction listings over its stores' inventory, which she said has hurt her sales.
"If you're not an eBay auction seller, eBay doesn't want you on their site. EBay has disadvantaged store owners over the last year to drive them away," Scarce said.
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