by decca234uk » Tue Sep 22, 2009 11:33 am
Staying calm is always good advice in any situation and in my experience leads to a quicker resolution. The best way to stay calm is to detach yourself from the problem, don't take it personally and appreciate the person you are dealing with is just an employee, not personally responsible for your problem.
“Success is going from failure to failure without loss of enthusiasm.”
-Winston Churchill
Decca is the authour of the blog:
www.middleagedinbiz.co.uk