KEY FEATURES IN Feedback Pro
**NEW** Automatically leave customers positive feedback!
Send feedback requests when buyers don't leave feedback including link to feedback form
Instantaneous feedback alerts via SMS* and/or e-mail
Automatically send e-mail after receiving feedback (Follow-ups)
Monthly feedback report tells you how successful your requests are
Send individual feedback requests with one click
Deactivate individual feedback requests
Can include variables in e-mails for buyer names, item titles, favorite sellers link, and more
E-mail masking for privacy
Highly customizable and configurable
The numbers speak for themselves, check out these recent monthly seller statistics!
"595 feedback requests resulted in 194 positive feedback. Success rate: 33%"
"1720 feedback requests resulted in 582 positive feedback. Success rate: 34%"
Feedback Pro makes life easier
Most professional sellers on eBay don't have time to leave their customers feedback; however, the same sellers also know that giving is the best way to receive. Feedback Pro lets you create as many positive feedback messages as you want and automatically sends them when your customers complete sales or leave you feedback first. It's up to you.
Sometimes, customers are so satisfied with their purchases that they forget about you. Now you have a program to help them remember to help you. Feedback Pro sends up to 2 personalized feedback requests a specified number of days after each sale. Customers are often obliged to leave you feedback and have no problem with it. In fact, they'll thank you for reminding them.
We all know customers will leave you negative feedback if you upset them. Send something broken, ship it out late, or send the wrong thing--you're gonna get dinged. Some customers will even take disdain with their products out on you. Feedback Pro lets you contact these customers to address their concerns immediately. We'll send you an e-mail or shoot your cell phone an SMS with as much contact information as eBay makes available to us. We've found this is absolutely the best way to request revisions. Often times, customers assume your an impersonal company that won't take their concerns seriously. When you contact them instantly to solve their problems, they appreciate it.
Finally, Feedback Pro completes the loop by sending your customers e-mails after feedback is received. You can use these e-mails to say thanks, sorry, send promotions, favorite seller links, and more.
We hope you enjoy using Feedback Pro!