AuctionCut

If you do not receive an item or a refund:

Do not give a dealer more than one chance to make amends.
Give the dealer notice. Do not say "what" you are going to do, simply say, "I expect a refund in 10 days" if you don't get one, Leave Negative feedback. (make sure you tell them this before 20 days after the auction, you may only have 30 days from the date of purchase to act.

Do not for any reason what so ever go into negotiations with eBay over a seller who does not send an item you pay for or refuses to give a refund. If you pay by paypal, the best thing you can do is ALWAYS pay by credit card. (in PayPal you can list payment options in your profile, and then when you pay you have to choose "other payment" method and choose your credit card. It sucks, but Pay Pay doesn't seem to want you to have the legal protection your Credit Card can offer, so they make it hard to access that option)

If you don't receive the item or a refund, call your credit card company (never use PayPal credit cards) to reverse charges, you may only have 30 days to do this, so you have to act quick!

Then contact the authorities and report fraud.

There is no reason to file a claim with eBay that you didn't receive the item. They aren't going to do jack.

I recently did so, and even though the seller admitted that they owed me the money, and I was never refunded for the item, eBay removed the auction (which I paid for) from their data base so that I would not be able to leave feedback for that person. eBay removed the item from the data base before the 60 day feedback limit, or less then 60 days after the auction ended. When I asked them about that, it took 2 weeks for them to answer me, they said, of course, that they would not be able to tell me why they decided to do remove the item before I left feedback. I can think of only one reason: they wanted to protect that seller from receiving negative feedback.

I am wondering how often this person does that, because they are still a power seller. This person has over 10 negative feed back scores in the last year and over 15 neutrals. Because they don't count neutrals anymore, the sellers actual score looked way higher than it should have.

NEVER LEAVE NEUTRAL!!! It helps no one. Either Positive or Negative, they either did their job or they didn't. Period. There is only one way to get rid of dealers who lie and cheat, give them a negative. Better not to leave a score than leave a neutral.

If you leave a DSR score of a 1 there's a section where it asks for more information on why I left 1 star? : I choose "other," because if you choose "item didn't arrive" (even if that's true) or "not as described" then the seller can contest it, it's your word against theirs and eBay can remover your entire feedback or "cancel" the Auction and your feed back doesn't count.

If the dealer doesn't perform properly, leave an appropriate score. Some dealers have been trying to augment thier scores by telling their buyers how to leave a score. That is unethical. The score is suppose to be between you the buyer and eBay, not the seller and eBay.
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