Ive had a customer, who purchased a DVD set from me, they initially cliamed it hadn't been delivered, however when I used track and trace, it was signed for by the buyer...when I confronted him with this information, he told me the DVDs dont work!
Now, I;ve asked him to return them to me for a refund, but he is refusing to send the dvds back to me special delivery so I can trace them! He's open a dispute stating unauthorised account access - I know in these situations Ebay sides 100% with the buyer - what the hell can I do?

