AuctionCut

Hi All

I sold an item on Ebay through Buy It now yesterday. The buyer had paid for it through paypal. I have printed the shipping label, but not yet shipped. But today he is no longer regd user on ebay. So what do I do? Do I ship the item? What happens if I don't ship it and also not file any complaint. I called ebay, they said to refund the item, and file a non paying item complaint. But i don't want to go through that hassle of non payment and relisting. So give me your advice on this

thanks

harry

Best thing to do in my opinion is refund the money. We do not know why the buyer is no longer registered, maybe they've been suspended for paypal problems. If you ship the item and then get a chargeback though paypal - when the payment is reversed theyn you've lost both the item and payment.

Relisting & refunding really is the best and only option as far as i can see.

I would refund the item and file the non-payer complaint.
I no longer use ebay after the way they treated me. Read what happened to me about a month ago:

I signed up to ebay about a month ago, and was subject to and experienced the Ebay/Paypal Monopoly first hand. I did not want to use Paypal to accept payments as I already have my own merchant account with First Data and they are half the price of Paypal. When listing my first item, I scrolled to the part where it asked how I would like to be paid. I un-checked Paypal, and checked credit card. On the next screen it said that in order to accept credit cards I had to fax a copy of my merchant account invoice to them to prove to them that I can support this method of payment. I faxed them the necessary documents, and the games began. 2 days went by and no message from them about what was going on. Then I called them and was asked why I did not want to use paypal, and that it is the preferred payment of ebay. I explained to them my situation, and they said they would look into the situation, and they would get back to my via email. I waited another 2 days, and nothing. I called them again, and they brought me to the listing page, and they walked me through and told me to click Paypal for payments accepted, and I told them I did not want to accept Paypal, and they were dumbfounded and did not know what to do. They knew nothing about how to integrate my merchant account. They told me I have to wait for T&S to contact me. The next morning I called them again, and was once again told to just use Paypal and recieved a pitch on how they were safe and secure. I asked to speak to a manager, and they told me the manager was not available. I then called again and they finally got to the bottom of things. I listed a couple of items, and after the first one ended, the buyer told me there was no way for him to pay. I called ebay again and they told me there was a "Pay Now" button in the email that was automatically sent to them after the auction ended. The buyer told me there was nothing there. I got this same response from every winning bidder that day. I called ebay and they once again told me that I should accept Paypal for payments until they get the situation fixed. I told them I would not pay for the listing fees so far and they told me I have to pay them, and that it is like listing an ad in the paper and the listing fees are non-refundable. The next day they told me that they fixed the problem, and then I listed a couple items, and everything seemed to be good, until the first auction was down to the last minute. The account was blocked by Paypal, and I was informed that they needed more information on my Paypal account in order for the account suspension to be lifted. I called ebay and they told me the block was from Paypal. I called Paypal and they asked for my SS# and receipts for the items I was selling. I told them I never opened a Paypal account, and they told me regardless, they would still need the information in order to lift the suspension, and until then, the account would remain blocked. I called Ebay and they told me there was in fact a Paypal account linked to my ebay account and that there was nothing they could do. Now, I NEVER opened a Paypal account nor did I link it to my ebay account. To me, this is yet another shady desperate attempt by Ebay to force new members that do not know any better to use Paypal to accept Paypal so they can make money from every angle. When I call them and tell them this whole scenario, they ask me if there is anything they can help me with, otherwise the phone call will be disconnected. They no longer respond to my email regarding this and they told me that if I keep contacting them through ebay live chat that they would bring up charges for Harassment. What a way to run a company. I also notice that when you post ANY negative comments about ebay that are valid in the ebay forums, the comments are removed and you are banned from posting in their forums. They are trying to cover up anything negative about their company, but truth be told...,check out Ebay and Paypal on the Better Business Bureau and see all the complaints they have since January. There are well over 10,000 of them. Ebay soon will be a thing of the past and they will continue to lose thousands of members a week to Amazon, just like me.

Wow that sounds like a horror story. I agree with you totaly, eBay do appear to be pushing everyone in the direction that makes them even more money.

They don't seem to care about sellers and are, I think, concentrating on buyers, so as to earn even more again.

There latest policy changes regarding free P&P in media categories means that I list less as each sale costs me more.