AuctionCut

Dealing with eBay customer care is not always a efficent way to getting your problems solved. Many users will be familar with eBays canned responses or lack of response completly.

However, this is a way I have found that MAY quicken up the response you receive. Now as your aware many countries have their own eBay sites.

Firstly log into your own eBay site (for instance eBay.co.uk) & enter the problem using the online help system. If your fortunate this will solve the problem & eBay will take action as necessary.

However, if you find the response unhelpful, try this.

Simply login other eBay sites for instance (eBay.com or ebay.com.au) and enter the same problem using their help system.

Doing this will mean you will have two or three sets of customer care representives dealing with your issue. The first one to deal with the issue will hopefully solve it for you & you won't be waiting around for ever.

Personally I've had eBay Australia deal with an issue within hours & eBay UK have taken upto 4 days to deal with the problem.

So next time you need assistance from eBay, try this method. Let me know how you get on.

Nice advice. I hate the way Paypal or ebay takes days to respond.

Can't wait to try it out.

Just done it & got a reply "n" problem resolved within 4 hours, compared with the normal 4 days.

It might be useful to separate the mentioned problems into:

1) Problems with Ebay billing, wrong charges, payments and related matters

2) Problems with Presets in forms used by ebay to accept items for sale

3) Problems with Presets in forms used by ebay to accept items wanted

4) Problems with using ebays website, e.g: vicious circles of pages

5) Problems with buyers

6) Problems with sellers

Please don't use the numbers, they are only for reference in this post.

Example:

1) Wrong billing by ebay. ebay bills you and does not respond to inquiry about bill

2) Ebay adds credit cards accepted to your sales page, you are not a merchant. After you sell, ebay wants you to open a merchant account before they transfer the received money to your account.

1) When you deny to accept the merchant setup and need to refuse payment acceptance (to allow buyer paying by email or other means) ebay charges you a Refuse fee.

2) The Refuse fee was a result of presets regarding card acceptance - you never agreed to in the first place.

1) Ebay simply fails to act on your return emails on their wrong billing. Then ebay suspends your account.

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Categorize within subject title
Wrong billing caused by form presets. (1+2)
or
Wrong billing ends with account suspension.

I think this subject would ease searching for "alike" cases.

c u
n2h1k7

An oxymoron of a thread title, if ever I saw one!!!