pfm_1027 wrote:That is the downside in eBay business. But since customers are always right, you just have to deal with it professionally. In spite of the buyer threatening to leave negative feedback, it is still worth it to abide in his terms until the buyer is satisfied. After all, feedback represents the seller's image and it really matters to most buyers.
Exactly! The kind of feedbacks you get either makes you or breaks you as a seller so these have to be handled with "care". The way you react to a negative feedback especially reflects are credibility and professionalism as a seller. So before you start typing in your response take a deep breathe and relax. Avoid the all caps reply
The most common way to get a negative altered is through communication with the buyer - so be nice. They are able to revise feedback within 30 days, but only request them to do so once you’ve fixed the problem or if you think they left a negative by mistake. Make sure you use your revision request wisely, because you are only allowed a limited number per year. Sellers are only allowed 5 feedback revision requests per 1,000 total feedbacks. The only downside to this, is the seller is completely at the buyer’s mercy.
In the most extreme cases only, eBay may intervene in getting the negative feedback removed.