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mgawat
Just Registered
Joined: 21 May 2006
Posts: 2
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 Posted: Sun May 21, 2006 7:57 pm Post subject: complete lack of Ebay customer service |
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I have been fighting with Ebay for over a year for them to reopen my account. This all falls back to falsely receiving an unpaid item strike for an item which was paid for and received. The seller was no longer and Ebayer and would not return any coorespondence. I could never get Ebay to answer my coorespondence effieicntly and, therefore, my account is still closed to this day despite two of the three untrue item strikes being removed. Does anyone have a phone number for a superviosor of the Ebay lack of customer service department so I can try to at least speak diredtly to an incompetent idiot that may or may not understand this problem and solve it? |
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| Posted: Sun May 21, 2006 7:57 pm Post subject: Recommendation: Auction Selling 101 |
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Mark
Site Admin
Joined: 02 Aug 2005
Posts: 729
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| Posted: Sun May 21, 2006 8:04 pm Post subject: |
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Welcome to the forum.
| Quote: | | Does anyone have a phone number for a superviosor of the Ebay lack of customer service department |
try those listed at: http://auctionguild.com/generic17.html
However, once an account is closed it's almost impossible to get it reopened again. Good luck & let us know how you get on. |
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Mark
Site Admin
Joined: 02 Aug 2005
Posts: 729
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| Posted: Sun May 21, 2006 8:11 pm Post subject: |
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As for
| Quote: | | could never get Ebay to answer my coorespondence effieicntly |
It's the same for most of us, just getting canned prewritten answers sent back, which do not in anyway respond to the points which we've raised.
Once or twice I've been lucky enough and have got an answer containing some common sense! However this was with a lot of persistence.
On one occasion I've even received an apology from eBay 
What I've found to increase the responce speed is don't just raise the issue with ebay.co.uk, but amongst other ebay sites (ebay.com, ebay.com.au). However, unfortunatly this is dependent on having your account open which I suspect you do not. |
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k700
Power Member
Joined: 27 Aug 2005
Posts: 146
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jibba
Just Registered
Joined: 31 May 2006
Posts: 3
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| Posted: Wed May 31, 2006 10:06 pm Post subject: |
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| I like that livechat feature. did not know you could use livechat to talk to ebay |
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mgawat
Just Registered
Joined: 21 May 2006
Posts: 2
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| Posted: Wed May 31, 2006 10:12 pm Post subject: |
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| Posting another account is a violation of bay rules and they will catcvh up with you out of the blue and suspend your account again. |
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AuctionMan
Power Member
Joined: 01 Sep 2005
Posts: 168
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| Posted: Sun Jun 04, 2006 4:59 pm Post subject: |
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An alternative would be to get a family member or friend to open an account for you, obviously everything will be in their name (including postal addresses) but at least you will be back on.
The key is not to use any information that you have done previously and to get them to set it up from a different computer (different IP, remember broadband connections are static IP's), you can obviously still use the same Paypal account just set up another free email account and allocate it to your Paypal account.
You will however be starting afresh with feedback etc but that doesn't take to long to build back up.
Pursuing your account reopening is fruitless particularly after that length of time...
It is also advisable to have a buying and selling account asa NPB strikes are a popular way for competition to kill accounts, underhand I know but lots of sellers on Ebay operate like that. |
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<HTML>
Just Registered
Joined: 12 Jul 2006
Posts: 4
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| Posted: Thu Jul 13, 2006 10:39 pm Post subject: |
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"Pursuing your account reopening is fruitless particularly after that length of time... "
They don't listen to a complaint that was made last week,, they're not going to listen to something made that long ago. Just open another acc. |
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Mark
Site Admin
Joined: 02 Aug 2005
Posts: 729
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| Posted: Fri Aug 04, 2006 9:51 pm Post subject: |
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| mgawat, did you ever get anywhere with this complaint? |
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peterk
Contributor
Joined: 05 Aug 2006
Posts: 18
Location: Scotland
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| Posted: Sat Aug 05, 2006 4:20 pm Post subject: |
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| Just open another account, theres so many accounts out there, and it's been so long since your account was closed it is most likely that you will never get checked. |
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magicbolly
Contributor
Joined: 08 Aug 2006
Posts: 17
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| Posted: Tue Aug 08, 2006 1:51 am Post subject: Open |
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Hi
You just open another acct. I have no problems with e bay so far. I got the customer service within two days I asked. I like it and they solved my problems. |
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allgiftswholesale
Contributor
Joined: 23 Aug 2006
Posts: 10
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| Posted: Wed Aug 23, 2006 4:08 pm Post subject: |
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| good luck!! |
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ljk19
Contributor
Joined: 02 Nov 2006
Posts: 9
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| Posted: Fri Nov 10, 2006 2:37 am Post subject: |
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| Would ebay be quicker at finding your duplicate account than it would be at solving your other problem? If not, I'd say go for creating the new account or even using a family member/friend. This would only work for some, but I've used my maiden name and parents' home address (my old address) at times when I need new information for something. Just an idea. |
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CLASSYRED
Contributor
Joined: 30 Jan 2007
Posts: 10
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| Posted: Tue Jan 30, 2007 12:29 am Post subject: Duplicate account |
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| I would definitely say open a duplicate account and always have two accounts one for buying and one for selling, it protects you when you are leaving feedback for someone you purchased from. |
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vgt
Contributor
Joined: 15 Feb 2007
Posts: 10
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| Posted: Tue Feb 20, 2007 11:50 pm Post subject: |
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| It's good idea, but does eBay allow duplicated account? |
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